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Bug #1240

Plex not loading from the dashboard

Added by jonathankonrad over 7 years ago. Updated over 7 years ago.

Status:
Closed
Priority:
Normal
Assignee:
-
Category:
Apps
Target version:
Start date:
12/28/2013
Due date:
% Done:

0%


Description

I know this is in beta. I do not expect this to be fixed or to have support. I just wanted you to know my challenge with Plex when I tried to install it.

I am running Amahi 7 on Fedora 19. I installed from the express CD.

I first installed Plex. It would not load from the dashboard. It would take me to: http://plexms.heritage.com/ which would bump to:
http://localhost:32400/web/index.html. That would just spin and fails, but when I changed it to http://192.168.28.10:32400/web/index.html or http://hda.heritage.com:32400/web/index.html it would load and work as it should.

I changed my host file to read "hda.heritage.com" instead of "localhost.localdomain". I rebooted my HDA. I then uninstalled and re-installed Plex. Same problem.

plex_from_the_dashboard.png View (43.1 KB) jonathankonrad, 01/10/2014 03:45 PM

History

#1 Updated by bigfoot65 over 7 years ago

  • Category set to Apps
  • Assignee set to bigfoot65
  • Target version set to amahi-7-1

Thanks for the update. Are you using the HDA for DHCP/DNS capabilities?

I have made a small change and would appreciate it if you could test. Uninstall the current app, then clear your browser cache, and reinstall.

Report back if the link works correctly.

#2 Updated by bigfoot65 over 7 years ago

  • Status changed from New to Feedback
  • Assignee changed from bigfoot65 to jonathankonrad

#3 Updated by jonathankonrad over 7 years ago

Yes. The Amahi HDA is both the DNS server and the DHCP server on my home network. I tried uninstalling, rebooting the HDA, re-installing. Then clearing my browser's cache. Also trying another client (This time a Mac OSX machine), different browsers and nothing has changed. I cannot reach the Plex server through "http://plexms.heritage.com/" Rather I need to specify "http://hda.heritage.com:32400/web/index.html" for it to work.

One thing. When I uninstall it must not be completely removing. As when I re-install it does not go through the full setup again and it remembers where I specified my movie cache or folder. That might be some of the residual problem.

#4 Updated by jonathankonrad over 7 years ago

Just thought you should know I did another clean Amahi 7.1 install. I changed the host name before installing any apps. When I did install Plex the icon on the dashboard still tries to take me to; http://localhost:32400/web/index.html

which does not load.Changing it to http://hda.heritage.com:32400/web/index.html works perfectly and the Plex server is running on the HDA and able to serve out to clients and is recognized on the Plex web service: https://plex.tv/

#5 Updated by bigfoot65 over 7 years ago

I will make a change from localhost to hda. Please uninstall and reinstall. You might need to clear your browser cache as well.

#6 Updated by jonathankonrad over 7 years ago

I did an uninstall and re-install. I made sure to clear my browser's cache in between. Also restarted the HDA in between and waited a few days. Now, when I click on the Plex button in the dashboard the browser will open another tab and attempt to load: http://plexms.heritage.com/ . It just spins for a long time and then gives "503 Service Unavailable". I can still reach the new install by typing in http://hda.heritage.com:32400/web/index.html and the Plex media server has a green light in the state in servers. The server shows on plex.tv and it successfully streams to my Android stick and my iPhone with iOS 7. Looks like everything about the server is working, just not the link it setup up in the dashboard.

#7 Updated by cpg over 7 years ago

We're talking to the makers of Plex to help reach a solution to this.

In the mean time can you try (as root):

lsof -i | egrep 'plex32400'

to see what if anything is running on port 32400.

#8 Updated by jonathankonrad over 7 years ago

When I execute

lsof -i | egrep 'plex32400'

As root it does not return anything to the command line. Should I see some kind of output?

#9 Updated by bigfoot65 over 7 years ago

Can you please also check /etc/httpd/conf.d/####-plexms.conf. Does the ProxyPass and ProxyPassReverse lines indicate hda or localhost?

#10 Updated by jonathankonrad over 7 years ago

These lines read

ProxyPass / http://hda:32400/manage/
ProxyPassReverse / http://hda:32400/manage/

Which should work right? When I paste http://hda:32400/manage in a browser window it loads my plex server. Well, it automatically switches to http://hda:32400/web/index.html#!/dashboard which works fine.

#11 Updated by bigfoot65 over 7 years ago

Yes it should work. There appears to be some issue with the proxy part of the web server on your HDA.

Have you installed OS updates?

#12 Updated by jonathankonrad over 7 years ago

Not that I am aware of.

#13 Updated by bigfoot65 over 7 years ago

That may be the issue. Depending on when you installed Amahi 7, certain packages could be current. If you used Express CD they would be one version and 32-bit Fedora DVD may be different.

I personally install OS updates as they often fix errors and patch security holes. It's up to users if they want to update their HDA with the latest or not.

#14 Updated by jonathankonrad over 7 years ago

I used the express CD. Should I run updates manually?

#15 Updated by bigfoot65 over 7 years ago

That's your call. It may help and it may not.

#16 Updated by bigfoot65 over 7 years ago

Is this resolved? If so, please close.

#17 Updated by jonathankonrad over 7 years ago

Sorry. It still will not load from the dashboard. I just go from a book mark to http://hda:32400/web/index.html

#18 Updated by bigfoot65 over 7 years ago

I cannot reproduce this problem. Not sure what else to do here. It could be related to the dependency conflicts we currently experience with the package. Until the developer resolves them, this will remain in BETA.

BTW, did you install the OS updates?

#19 Updated by nagybal over 7 years ago

  • Assignee changed from jonathankonrad to bigfoot65

I did a fresh 7.1 express dvd install. Did not perform any updates manually.

On the Dashboard Plex points to http://plexms.vbu.hu/
The above link directs to http://localhost:32400/web/index.html

Theese two load the app:
http://hda.vbu.hu:32400/web/index.html
http://hda:32400/web/index.html

It seems to be a dashboard issue to me.

#20 Updated by bigfoot65 over 7 years ago

  • Assignee changed from bigfoot65 to jonathankonrad

Changed the app to point to hda vs localhost. You can do this manually in the /etc/httpd/copnf.d/####-plexms.conf file. After making the change restart httpd and see if that helps.

I would like to close this bug as it's not solving anything. Plex is and will not be LIVE for Amahi as long as the dependency with minidlna exists.

#21 Updated by jonathankonrad over 7 years ago

Feel free to close this bug report. Through the whole experience I have been using the plex media server from my HDA. It works incredibly well. I use it to my Apple TV through Plexconnect, and on my iOS and Android devices. It is an excellent server and is solid on Amahi 7.1 and Fedora 19.

I did not do the OS updates. I will try. I changed the ####-plexms.conf file, but my HDA went down hard with some other error so I cannot test this right now. If this report still up when I get my HDA back and running, I'll let you know if you want.

#22 Updated by bigfoot65 over 7 years ago

  • Status changed from Feedback to Closed
  • Assignee deleted (jonathankonrad)

Closed as nothing more is required.

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