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Bug #1688

hostedemail.com still blocking us, no matter what we tried

Added by cpg over 4 years ago. Updated over 4 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Category:
-
Target version:
-
Start date:
05/27/2015
Due date:
% Done:

0%


Description

We at amahi care a lot about not spamming users and not using bad emails for users.

The Tucows service that hosts email is really a pain in the @$$. People host their personal domain emails and it's handled by hostedemail.com

Emails from the Amahi site are being blocked by this provider. See the details below.

We have tried to have at least three users unblock it. We even have emails to them indicating they unblocked amahi.org. This still fails. We also registered with the urbl and unblocked amahi.org. It has been all futile so far.

Before jumping to conclusions, we have tried VERY HARD to keep our reputation for email very high.

You can see that we care a LOT about our email reputation. Our track record is impeccable with all 100+ blacklists:
http://mxtoolbox.com/SuperTool.aspx?action=blacklist%3aamahi.org&run=toolpage

However, *.hostedemail.com (Tucows and resellers) have been a sore spot. We have filed to be removed and confirmed that we have been whitelisted via their system, however, this STILL happens.

Therefore we will not be supporting users from this emails system and we encourage users to move to a more reputable email hosting system, regrettably.

Here are examples of the error logs:

we tried unblocking from their

-Queue ID- --Size-- ----Arrival Time---- -Sender/Recipient-------
9713F2076D      501 Wed May 27 15:30:25  someone_at_amahi.org
(host mx.netidentity.com.cust.hostedemail.com[216.40.42.4] refused to talk to me: 554 5.7.1 Service unavailable; Client host [208.115.201.195] blocked using urbl.hostedemail.com; Your IP has been manually blacklisted)

History

#1 Updated by cpg over 4 years ago

  • Description updated (diff)

#2 Updated by cpg over 4 years ago

  • Status changed from Assigned to Closed

Remarkably, through the persistent work of Bryan B., this issue has been resolved, at least for the time being, so that the tucows systems are no longer blocking emails from amahi, including not just the domain from Bryan!

The Hover issue number is 918209, by Rachel Fitzmaurice (Hover Help Center).

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